They tried to say that the free version of their online software did NOT include the EIC paperwork, and if we wanted to include schedule EIC in our return, we would have to upgrade to the $19.99 version of the software! And they made sure to show exactly how many thousands of dollars we would be forfeiting if we failed to file the EIC.
I was livid! How DARE they? The EIC goes to the low income families with children - and H&R banks (quite literally) on people being both poorly informed about how to file their taxes and eager/desperate to receive their refund.
But if you go through www.irs.gov and click on Free File, it will take you to a version of H&R Block that is completely free (for income levels under 60K). So we had to back out and re-enter everything after going through the IRS link.
I share with you so you don't get to a certain point in your refund and get duped into paying for a service that is being offered for free.
And H&R Block, I'm watching you.